We sometimes place small data files on your computer. These are known as cookies and most websites do this.

They improve things by:

  • remembering settings, so you do not have to keep re-entering them whenever you visit a new page

  • remembering information you have given so you do not need to keep entering it

  • measuring how you use the website so we can improve it to better suit our website visitors

Our cookies do not identify you personally. They are just used to make the site work better for you. You can manage and/or delete these small files if you wish and to learn more about cookies and how to manage them, visit



We use Google Analytics to collect information about how people use this site. We do this to make sure it is meeting visitors needs and to understand how we can improve the website.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. It does not collect or store any personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can opt out of Google Analytics cookies by visiting on Google.



We will set a cookie on your device to store changes to your accessibility settings for this website (such as font size). This is so that the settings can be retrieved for your next visit to our site. No personal information is stored. The cookie will expire after 30 days.


We will only ever collect information that will help us make the site work better for you, information that will let us contact you if you have asked us to and to give us a sense of how people are using the site via Google Analytics so that we can keep improving it.

Parts of the website may ask you for information so that you can contact us or complete transactions. You will always be told when this information is being collected, and in most cases will be asked to enter it, eg email addresses to enable us to reply to your enquiries or to add you to our email marketing list. This information will only be used for the purpose stated at the time it is collected and if at any time you wish us to remove your email address from our records simply call us  01473 233797 or email us on and we will remove your details from our email marketing records.



We collect the following information from people visiting the website:

  • The questions, queries and feedback visitors leave, including email addresses if you send us an email

  • Visitor's IP addresses, and details of which version of a web browser they use

  • Information on how visitors use the site, using cookies and page tagging techniques, to help us improve the website and our services.



We use small data files stored on your computer called "cookies". Most websites do this as they help improve the website experience for you. Find out what we use them for, and how to control their use on our cookies policy page.


The data that we collect from you is stored on our server within the UK and contact details may also be stored on our computers and telephones. Any payment transactions will be encrypted. By submitting your personal data, you agree to this. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and the Data Protection Act.

In accordance with Principle 6 of the Data Protection Act, visitors have the right to ask us not to process your personal data, and you have the right to access information held about you.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.



Any information we collect is used to:

  • improve the content and design of the website

  • to carry out our obligations arising from any contracts entered into with visitors

  • contact visitors with their permission to respond to their feedback and enquiries

We will never share your information with other organisations for marketing, market research or commercial purposes, and we do not pass on your personal information to any other website.


We may disclose your personal information if we are under a duty to disclose or share visitor's personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements. This includes exchanging information with government departments for the purposes of law enforcement.


Any changes we may make to our privacy policy in the future will be posted on this page.


This site contains links to and from other websites however this privacy policy only applies to this website. If you go to another website from this one, please read the privacy policy on that website if you want to know what it does with your information.

Updated January 2018